Course Content Troubleshooting

Note: There will be no link for the quiz or the certificate if the course is not for credit

Launching the Quiz

The button for the quiz should appear after the video has ended. If the video has ended, but no button to launch the quiz has appeared, please check the following:

  • Try refreshing the video lecture page (F5 for Windows, Cmd + R for Mac OS). You can skip ahead to the end of the video in order to check if the button shows up.
  • Try using another browser, if you have one available (Chrome, Firefox, Safari, Internet Explorer, etc).


If the quiz fails to load, or you have difficulty viewing the content:

  • Make sure flash is enabled in your browser and it is up to date. Click here to obtain the latest version of flash.
  • Try using another browser, if you have one available (Chrome, Firefox, Safari, Internet Explorer, etc).
  • Make sure your browser is at the normal Zoom level of 100% (ctrl/cmd +/-).

If any of these steps appear to not be working for you, please contact the Webmaster.