This lecture offers the following credit types: P.A.C.E.®, Florida

Beyond the Dashboard: Making Quality Data Work for You

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This presentation will provide a brief overview of the regulations as they pertain to quality indicators as well as a deeper dive into how to establish and evaluate quality data to drive continuous improvement in your laboratory.

Originally published on November 3, 2026.

Lecture Presenter

Margaret G. Coppin, HT(ASCP)
Margaret G. Coppin, HT(ASCP)
Chief Quality Officer, ARUP Laboratories

Margaret Coppin received her bachelor’s degree from Utah State University. She has been at ARUP Laboratories for nearly 24 years. She worked for several years within the anatomic pathology division and in 2020 moved to the quality side of the laboratory where Ms. Coppin oversees ARUP’s Quality Management System and ensures that it complies with appropriate CLIA, CAP, ISO, and GxP regulations and requirements. She is a member of the executive leadership team at ARUP.

Objectives

After this presentation, participants will be able to:
  • Review CAP and Joint Commission regulations pertaining to quality management and quality indicators
  • Establish and evaluate indicators to maximize their effectiveness
  • Discuss the role of capturing and evaluating nonconforming event data in quality management
  • Review continuous improvement methodologies
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Video Lecture Details
Credits: ?
 

How do I obtain continuing education credit?

To obtain credit, the video lecture must be watched in its entirety, and the quiz must be passed with 80% or higher. You DO NOT have to choose the credit type or enter any user information UNTIL AFTER you have successfully passed the quiz, and only if you want to obtain credit for the video lecture.

Here’s how it works: At the conclusion of the video presentation, a dialogue box will appear prompting you to proceed to the quiz. Once the quiz has been passed, you can choose your desired credit type, and enter the information necessary for the credit to be valid and produce a completion certificate.

After submitting the user information form, a certificate will be generated based on the credit type you have chosen. Following the prompts will allow you to download the certificate which you should keep for your records. Additionally, the information that you entered into the form will be saved in our submission database to verify with the accrediting body that you have completed the continuing education activity. (Your information is only used for proof of completion and to notify you of additional educational opportunities.)

This educational content is being provided FREE OF CHARGE as a service to laboratory medical professionals as part of the academic mission of the University of Utah’s Department of Pathology and ARUP Laboratories.

Please feel free to contact the Webmaster regarding any additional questions or comments.

P.A.C.E.®: 1.0
Course Difficulty: Basic
Florida: 1.0
Categories:
For CLS: Supervision/Administration, Quality Control/Quality Assurance, and Safety
Video Length:
48 min
Downloads:
Presentation Slides (PDF)

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Sponsored by:

Spencer Fox Eccles School of Medicine at the University of Utah, Department of Pathology, and ARUP Laboratories