Building a Laboratory Utilization Management Program: A Roadmap for Success


By following a step-by-step roadmap with proven success, learn how to establish an effective laboratory utilization management program. You will see how to leverage lab data, establish the right governance structure, create a formulary or employ other strategies, implement system changes to alter physician ordering behavior and measure your success. Hear how to avoid potential pitfalls and harness best practices to start reducing costs and improving care through appropriate test utilization.

Key elements of the roadmap include:

  • Analytics
  • Governance
  • Formulary and other UM strategies
  • Implementation
  • Maintenance

Originally presented on March 10, 2016, in Salt Lake City, Utah.

Lecture Presenter

Suzanne Carasso, MBA, MT (ASCP)

Suzanne Carasso, MBA, MT (ASCP)

Director, Business Solutions Consulting
ARUP Laboratories

As spokesperson for ARUP Laboratories Consulting Division, Suzanne works with a variety of healthcare organizations across the United States including large academic medical centers, integrated delivery networks, multi-hospital health systems, community hospitals, children’s hospitals, independent laboratories and group purchasing organizations. In this role, Suzanne engages with laboratory administrative and executive leaders to develop strategies for success in the transition from fee-for-service to value-based models. Suzanne identifies client goals and objectives, understands unique challenges, and then aligns consulting teams and services that support organizational initiatives.

To date, Suzanne has provided consulting services to more than fifty hospitals and health systems designed to inform and engage executive leaders and secure capital investment for laboratory business operations.


After this presentation, participants will be able to:

  • Understand the steps for creating a robust and effective lab utilization management program.
  • Learn tips and techniques to make each step go smoothly.
  • Identify potential pitfalls that are barriers to success and how to avoid them.

Sponsored by:

University of Utah School of Medicine, Department of Pathology, and ARUP Laboratories