The Human Side of Change Management


When we bring up the topic of change, we often think of it as a negative. But why? We’re not opposed to changing a hairstyle, the color of our hair, changing cars, or even changing jobs. Now cell phone contracts are starting to lighten up so we can have a new cell phone almost every six months. There has been a lot of information written about the logical steps to change, but what about the human side of change? Cheryl Vincent will discuss the steps to change but also add a human dimension to the concept of Change Management.

Originally presented on December 13, 2013, in Salt Lake City, Utah.

Lecture Presenter

Cheryl Vincent, MBA

Cheryl Vincent, MBA

Organizational/Leadership Development, Human Services Division
ARUP Laboratories

Cheryl Vincent has been involved in employee and leadership training at ARUP for the past 17 years. She is part of the Organizational and Leadership Development Team in the Human Services Division of ARUP Laboratories where she is currently involved in training and coaching for supervisors, managers, and other employees interested in pursuing leadership opportunities. In addition, Cheryl is involved with employee engagement and currently leading ARUP’s performance management team to review and update processes to eventually move to an electronic performance management system. Cheryl graduated with a B.S. in Business from Utah State University and received her MBA from Westminster College with an emphasis in Organizational Development.


After this presentation, participants will be able to:

  • Identify John Kotter's 8 Steps for Change.
  • Identify the four types of listeners for communicating change.
  • Identify the four quadrants of the Strategic Communications Model for Change.
  • Identify at least four ways that laboratory scientists serve as change agents.

Sponsored by:

University of Utah School of Medicine, and ARUP Laboratories