Case Studies in Lab Acquisitions—The Impact on Clinical and Lab Operations


This panel discussion will cover some different outsourcing arrangements offered by commercial laboratories, focusing specifically on the impacts to laboratory personnel, clinician satisfaction, and patient care.

This video lecture is part three of a three-part series entitled "Don't Sell Your Lab Short."

Originally presented on June 4, 2019, in Salt Lake City, Utah.

Lecture Presenters

Brian R. Jackson, MD, MS

Brian R. Jackson, MD, MS

Medical Director, Business Development, IT, and Support Services
ARUP Laboratories
Pathology - Associate Professor (Clinical), Biomedical Informatics - Adjunct Associate Professor
University of Utah School of Medicine

Dr. Jackson directs informatics efforts at ARUP, including ARUP Consult®, charting, and software product management. He is the medical director for Business Development, Support Services and IT at ARUP and an associate professor of pathology (clinical) at the University of Utah School of Medicine. He received his BA in mathematics, his MS in medical informatics, and his MD from the University of Utah, and completed a clinical pathology residency at Dartmouth-Hitchcock Medical Center. Prior to his employment at ARUP, Dr. Jackson was a staff clinical pathologist and informaticist at Dartmouth-Hitchcock Medical Center, a product manager for a Belgium-based medical software firm, and a National Library of Medicine informatics fellow at the University of Utah. Dr. Jackson’s research interests include economic analysis of diagnostic testing, physician utilization of laboratory tests, and corporate social responsibility in healthcare. He is certified in clinical pathology by the American Board of Pathology.

Ladonna Bradley, MT(ASCP)

Ladonna Bradley, MT(ASCP)

Healthcare Consultant, Sr; Consultative Services
ARUP Laboratories

Ladonna Bradley has 27 years of combined clinical and consulting experience in the healthcare industry and is currently a senior healthcare consultant for ARUP. Prior to ARUP, Ladonna has 25 years of clinical laboratory experience, including work in the laboratory as a generalist before being advanced to supervisor and manager roles, eventually spending 10 years as administrative laboratory director for a large healthcare system. As director, she worked closely with hospital and laboratory leadership (under a laboratory management agreement) to improve turnaround time, decrease costs, improve patient care and employee satisfaction, implement laboratory stewardship and utilization management programs, implement and monitor quality metrics and performance, and adhere to regulatory compliance requirements. She holds an BS in medical technology from East Tennessee State University and is board certified as a medical technologist by the American Society for Clinical Pathology.

Steven Serota

Steven Serota

Chief Operating Officer
Wisconsin Diagnostic Laboratories


After this presentation, participants will be able to:

  • Identify key aspects of laboratory performance that can be impacted by outsourcing
  • Recognize issues that may arise during a transition to an outsourcing arrangement
  • Identify ways to proactively engage hospital leadership around issues of laboratory operations

Sponsored by:

University of Utah School of Medicine, Department of Pathology, and ARUP Laboratories