How to Develop an Effective Utilization Management Program


This presentation will provide practical examples of successful interventions and discuss the following key features of effective utilization management programs: getting started, designing the program, selecting projects, measuring progress, and maintaining momentum.

Originally presented on April 20, 2016, in Salt Lake City, Utah.

Lecture Presenter

Robert Schmidt, MD, PhD, MBA

Robert Schmidt, MD, PhD, MBA

Director, Center for Effective Medical Testing
ARUP Laboratories
Assistant Professor of Pathology
University of Utah School of Medicine

Dr. Schmidt is an associate professor of pathology at the University of Utah School of Medicine. He received his medical degree and an MMed in clinical epidemiology at the University of Sydney in Australia and completed residency training in clinical pathology at the University of Utah School of Medicine. Dr. Schmidt's work focuses on diagnostic testing, specifically utilizing his business background to complement medical knowledge in performing evidence-based evaluation of diagnostic testing. His research interests include cost-effectiveness and utilization analyses of diagnostic tests, as well as laboratory operations analysis.


After this presentation, participants will be able to:

  • List key attributes of successful utilization programs.
  • Recognize situations where improvement metrics are counterproductive.
  • Explain how to identify strong utilization projects.
  • Describe several classes of interventions to improve utilization.
  • Identify common barriers to successful utilization management.

Sponsored by:

University of Utah School of Medicine, Department of Pathology, and ARUP Laboratories